IT SERVICES AGREEMENT
PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.
This Professional Web Services Agreement (“Agreement”) is entered into by and between SATAweb.com LTD, a Delaware limited liability company (“SATAweb”) (“SATAweb “) and you, and is made effective as of the date of electronic acceptance. This Agreement sets forth the terms and conditions of your use of SATAweb’s Professional Web Services (“Service(s)”) and represents the entire agreement between you and SATAweb concerning the subject matter hereof.
Your electronic acceptance of this Agreement signifies that you have read, understand, acknowledge and agree to be bound by this Agreement, along with SATAweb’s Universal Terms of Service Agreement and Hosting Agreement, which is incorporated herein by this reference.
The terms “we”, “us” or “our” shall refer to SATAweb. The terms “you” and “your” shall refer to any individual or entity who accepts this Agreement. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits, except where specifically granted herein.
We may, in our sole and absolute discretion, change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time and such changes or modifications shall be effective immediately upon posting to this Site. Your use of this Site or the Services after such changes or modifications shall constitute your acceptance of this Agreement as last revised. If you do not agree to be bound by this Agreement as last revised, do not continue to use this Site or the Services. We may occasionally notify you of changes or modifications to this Agreement by email. It is therefore very important that you keep your shopper account information current. We assume no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate email address.
DESCRIPTION OF SERVICES
This Agreement applies to the various services provided by SATAweb Professional Web Services.
Purchase of a Professional Web Services plan is in according to the parameters specific to your plan, as described below:
- Starter WordPress Design includes the choice of one (1) design template, one (1) round of revisions (not to include new content), and no Update Minutes. Update Minutes available for purchase. Once the site has completed the initial revisions phase or has been modified in any way by you (the customer or someone on your behalf), no additional work will be completed by PWS without the purchase of Updates Minutes and only if deemed within PWS’ scope of support for Starter WordPress Design.
- Standard WordPress Website Design includes your choice of one (1) design template, up to) seven (7) site pages, and one (1) revision after your site is completed (not to include new content.) Update Minutes are available for purchase. Once the site has completed the initial revisions phase or has been modified in any way by you (the customer or someone on your behalf), no additional work will be completed by PWS without the purchase of Updates Minutes and only if deemed within PWS’ scope of support for WordPress Design.
- Premium WordPress Website Design includes your choice of one (1) design template, up to ten (10) site pages, and one (1) revision after your site is completed (not to include new content). WordPress design does not include Update Minutes. However, Update Minutes are available for purchase. Once the site has completed the initial revisions phase or has been modified in any way by you (the customer or someone on your behalf), no additional work will be completed by PWS without the purchase of Updates Minutes and only if deemed within PWS’ scope of support for WordPress Design.
Web Store Design
Purchase of a web store design includes the design of a web store using the parameters specific to your plan, and as described below (“Web Store”):
Standard Store Design includes your choice of one (1) design template, up to seven (7) site pages (homepage, four (4) interior pages, Terms of Service page, and Contact page), basic setup of your first ten (10) products or setup of your first five (5) products with options, one (1) revision after your site is completed (not to include new content), and up to six (6) hours total of Update Minutes. Additional Update Minutes are available for purchase.
Premium Store Design includes your choice of one (1) design template, up to seven (7) site pages (homepage, four (4) interior pages, Terms of Service page, and Contact page), basic setup of your first ten (10) products or setup of your first five (5) products with options, and one (1) revision after your site is completed (not to include new content). WordPress design does not include Update Minutes. However, Update Minutes are available for purchase. Once the site has completed the initial revisions phase, no additional work will be completed by PWS without the purchase of Updates Minutes and only if deemed within PWS’s scope of support for WordPress Premium Store Design.
You are solely responsible for providing your product descriptions, images, pricing, and other product information, and for confirming this information before approving your web store for publication. Excluding the initial design and basic setup included in your plan, you are solely responsible for all other storefront content configuration, including the configuration of tax collection methods, shipping methods, and payment methods.
If your Website or Web Store requires more updates than what is included in your Design plan, additional time may be purchased separately (“Update Minutes”). Once we receive your request for updates and all necessary materials or content, we will complete the requested updates and re-publish your site without further review. Unused Update Minutes are non-refundable. Anytime Update Minutes: You may purchase Update Minutes, which are in one (1) hour intervals, and may be used at any time up to 12 months from the date of purchase.
The Logo Design Service does not include the creation of a custom logo created from completely original elements outside of our current Logo Studio process. The purchase of the logo design service includes an initial interview (via online or by phone), presentation of one (1) initial designs, and one (1) rounds of requested revisions to the selected design. SATAweb will charge a fee for additional designs/revisions requested by you. The amount of the fee will be communicated to you and is required to be paid prior to the start of work on additional revisions/designs.
Rights in Logo Design: Notwithstanding anything to the contrary in this Agreement, with regard to the Logo Design Service only, and upon payment in full, you have ownership of the Logo Design provided to you for use in any manner you deem appropriate. You acknowledge that your ownership rights under this Agreement is limited to the final Logo Design provided to you by we and that no ownership interest in any trademarks or service marks contained in or made a part of the final Logo Design, to include any original graphical element from our Logo Design Studio (collectively, “SATAweb Pre-Existing IP”), conveys and that we expressly reserve all right, title and interest in and to the same. Notwithstanding, we hereby grant you a worldwide, royalty-free, perpetual and irrevocable right and license to SATAweb Pre-Existing IP contained in or made part of your Logo Design for use as contemplated by this Agreement. You hereby grant us a royalty-free, perpetual, irrevocable, sub-licensable, non-exclusive, worldwide right (including any moral rights) and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, communicate to the public, perform and display (in whole or in part), and/or incorporate in other works the Logo Design, in any form, media, or technology now known or later developed for promotional purposes of SATAweb and/or our Logo Design Service.
Disclaimers: You hereby acknowledge that we shall have no obligation or duty to perform trademark, service mark or copyright searches or inquiries, or the like, in order to validate the propriety or legality of the final Logo Design. Accordingly, you are encouraged to perform your own independent searches with regard to the Logo Design. Furthermore, you acknowledge that we shall have no responsibility or obligation of any kind to assist you in seeking state, federal, country or international intellectual property protection (i.e., without limitation, trademark or copyright registration) for the Logo Design, nor shall we be responsible to assist in any way in your attempt to procure or perfect such rights in the Logo Design. You understand that it is your obligation alone to copyright the logo design and/or seek trademark protection to the extent you deem appropriate and/or necessary.
SEO Services is a 12-month commitment billed monthly. In order to receive the best results, you are expected to stay at the agreed-upon price for 12 months.
Results: Search engines ultimately choose which rankings are assigned to websites. While our practices have historically given our customers higher search rankings, no SEO provider including SATAweb can guarantee rankings on search engines. Typically results don’t start occurring until month 6, though every website and industry is different and could experience different time frames and results.
Website access: In order for SEO activities to be effective, SATAweb must-have website credentials and site access in order to make on-site changes. By agreeing to these Terms of Service, you are hereby granting permission to post on your behalf on your site, for SEO purposes.
Auto Start: In order to expedite results and not delay service, SATAweb will auto-start your SEO campaign without your consent if we have not been able to contact you through multiple contact attempts via phone and email.
Terminating Services: If you elect to cancel, you become responsible for maintaining any and all of the on-site or off-site SEO optimizations previously done by SEO Services.
Social Media Management
You can cancel Social Media Management at any time and SATAweb will not bill you for future months. However, you will not be refunded for the cost of the present or past months. If you cancel Social Media Management within 48 hours of buying them, you can receive a full refund, including for the first month. After 48 hours, however, you will have to pay for the first month and will only be refunded for the time beyond that first month.
Account access: In order for Social Media Management to be effective, SATAweb must have social media account credentials and access in order to make on-site changes. By agreeing to these Terms of Service, you are hereby granting permission to post on your behalf on your site, for Social Media Management purposes.
Auto Start: In order to expedite results and not delay service, SATAweb will auto-start your social media campaign without your consent.
If we have Facebook access: after two (2) weeks of not being able to make contact, then we will call, leave a voice message, and send an email saying that if we do not hear from you by the end of the next business day, then we will utilize your site and our expertise to proceed with the campaign to ensure that your social presence starts growing as soon as possible. If you still do not respond, we will begin the campaign, using the information on your website.
If we do not have Facebook access: after two (2) weeks of not being able to make contact, then we will call, leave a voice message, and send an email stating that if we do not hear from you by five (5) days before your renewal date, then we will have to cancel and refund the amount of that month to in-store credit, as no work can be completed without Facebook access.
Managed Local Listing
Managed Local Listings services enable customers to search for, add, update, and publish their business name, address, phone, menus, and website URL to online partners via a website interface (the “Website”). If you elect to cancel, your data and stored information may be deleted such that it may not be capable of being restored. All images and text on the site will remain your property, but we will retain ownership of the files and code on the site as being proprietary to the website platform.
Reasonable Requests. You agree that all requests will be reasonable in nature and within the scope of the Services purchased.
An obligation to Maintain Subscription. All Services, including any free products or services included in your plan, must be associated with a specific website or web store at the time of purchase and are not transferable to other accounts, websites or web stores thereafter. Provision of all Services, including any free products or services included in your plan, is dependent upon your active subscription to the Services. Failure to maintain your account in good standing will result in termination of any outstanding or pending Services, including any free products or services included in your plan, without refund or credit. Recurring billing for your Services plan will begin on the date of purchase.
Provision and Timing of Design Services. After your initial purchase of a Website or Web Store Design plan, you will be required to (i) complete an interview form, and (ii) submit your content to the Design Manager. Upon approval of all of your content, we will begin building your Website or Web Store.
Submission of Content. You are responsible for submitting all copy, images, and other content for your Design unless you approved content provided by the design team. All provided content should be copied and not the originals. You agree to respond to any request for content, feedback or approval within ten (10) business days. All content must be submitted electronically and we will not return any materials you provide. Arrangements may be made for the delivery of files that are too large to be transmitted electronically, but additional fees may apply and the quoted completion date may be extended. We may in our sole discretion, require you to re-submit images if we determine that the images are not of high enough quality. If you do not submit the content within ten (10) business days, we will attempt to confirm your content submission is complete, but we reserve the right to progress the site to build stage, and you will only be able to add additional content using Update Minutes. It is your responsibility to maintain independent backup copies of any materials you submit. We expressly disclaim any liability or responsibility for any loss, damage or destruction of any content or materials you submit.
Automatic Publication. Within ten (10) days of receiving notice that your Website or Web Store is ready for review, you must either (i) provide us with your revisions, or (ii) notify us that you have no revisions. If you fail to take either such action within ten (10) days, your Website or Web Store will be published on your behalf without further review. Any time after publication, you may elect to de-publish your site by changing DNS settings on your domain name.
Completion of Service. Publication of your Design is the acknowledgment of your satisfaction with the Services provided to date and releases us from any obligation for further revisions or alterations at that time or until the next Update Minutes are initiated. You also acknowledge and agree that once your Design is published, you will not be entitled to any credits or refunds for any reason including, but not limited to, dissatisfaction with your Design.
Update Minutes Downgrade. Your subscription may have included an Update Minutes plan. Once you have maintained your Services subscription for a full twelve (12) months, you may contact us to downgrade to a plan that does not include any minutes for Monthly Update Minutes. If you downgrade your plan, you may either (i) maintain your Design yourself using our control panel, or (ii) purchase Update Minutes. After downgrading, if you wish to return to a plan that includes monthly maintenance minutes, you will be required to commit to a plan no less than six (6) months in duration.
Privacy. We may provide Website building admin permissions, to subcontract work on behalf of our customers, to various unidentified third-party service providers.
Our Right to Terminate Your Service. You understand and agree that SATAweb has the absolute right and power, in its sole discretion and without any liability to you whatsoever, to terminate your Service if:
You fail to complete the interview form or submit content for your initial Design within six (6) months of purchasing your plan. If we have not commenced any work on your Design at the time of cancellation, you may be eligible for a partial refund of the fees associated with the remaining time left on your plan.
You fail to provide any other requested content, feedback or approval within thirty (30) days of our request. If we have commenced work on your Design (which means any commencement of the creative process), you may be eligible for a partial refund of the fees associated with the remaining time on your plan, but you will be charged for the work completed to date, plus a cancellation fee at the rates described in our refund policy.
User Content. It is solely your responsibility to ensure that any and all User Content provided to us to perform the Services on your behalf does not infringe or violate the intellectual property rights (including, but not limited to, trademarks, trade names, copyrights, patents, domain registration rights, trade secrets) or any other right of any third party (including, but not limited to, rights of privacy and contractual rights), and/or to ensure that you have acquired any authorization(s) necessary to use intellectual property (including, but not limited to, copyrights and trademarks) or other proprietary information of third parties therein included in the User Content. We shall have no liability and you agree to defend and indemnify us against any actual or alleged claim that any User Content provided by you infringes or violates any rights of third parties, including, without limitation, rights of publicity, rights of privacy, patents, copyrights, trademarks, trade secrets, and/or licenses.
Reasonable Expectations. We strive toward providing Services that meet your expectations. However, we do not guarantee expectations will be met if requests are unreasonable or unable to be completed within the scope of the Service.
Your Delay. Our completion of the Services depends upon your timely feedback and approval in the Design Manager within your account. We are not responsible for additional fees, time, or expenses incurred because of delays caused by your lack of or untimely response, feedback or approval, including your failure to initiate the design process.
Limits on Content. We reserve the right to refuse any direction to create a Design that exploits children, contains pornography or other tasteless images, contains copyrighted or trademarked materials of others or infringes on the intellectual property rights of another, harasses, defames or slanders another, encourages or promotes terrorism or other illegal activities, contains illegal content, or for any other reason that we, in our sole discretion, decide.
Store product catalogs. Standard Store design plans are capped at 1500 products. While there is not a cap on a total number of products for Premium Store Designs, performance may begin to slow at varying numbers of products depending on potential physical and practical constraints, including (but not limited to): System architecture, system capacity, system load, end-user Internet connectivity, and end-user computer configurations. Product catalogs larger than 3000 products may require additional hosting bandwidth at an additional monthly cost to you.
No Obligation to Back-Up. We have the right, but not the obligation, to back up or archive your Design before delivery or in the event of cancellation.
Limitations on Design Services. The following services are not included in any of the initial design plans, but may be purchased separately as Updates: (i) any revisions beyond the revisions included in your applicable Design plan; (ii) photo manipulation services, such as cutting the image out from the background, adding shadows, cleaning up the image from dust and scratches, making images a uniform size, and adjusting levels/brightness to match. The following photo manipulation services are not available, even as Updates: color correction or making a low-resolution image a higher resolution.
Integration with Website Builder Hosting Platform. Websites and Web Stores designed by us are built on and integrated with our hosting platform, and any attempt to migrate or otherwise transfer any such website or web store to another hosting provider is a violation of this Agreement. No Endorsement. We do not endorse any of the Designs built using the Services, and expressly disclaim any and all liability or responsibility regarding the same.
Security of Account. You are responsible for maintaining the security of your account. You are also solely responsible for the activity that occurs on your account, whether authorized by you or not. You must keep your account information and passwords secure. We expressly disclaim any responsibility or liability for any unauthorized use of or access to your account. Managed WordPress Design. We expressly disclaim any responsibility for liability due to the hacking of any websites.
Plug-ins/Add-ons. We are not responsible for the maintenance of any WordPress third-party add-ons or plug-ins added to your website during or after the initial build. Some feature functionality requests may require paid plug-ins that the customer must purchase, and require additional update minutes to install and set up. You are solely responsible for ensuring your add-ons or plug-ins remain current and are functional.
Hosting Outage. We are not responsible for website outages arising from the WordPress hosting account.
GENERAL RULES OF CONDUCT AND RESTRICTIONS
Websites. In addition to Section 5 (General Rules of Conduct) contained in the Universal Terms of Service Agreement, you acknowledge and agree that you shall not use the Services in a manner, as determined by us in our sole and absolute discretion:
- To display or advertise pornographic, X-rated, sexually explicit, or otherwise tasteless materials, images, products or services (including, but not limited to: massage, dating, escort or prostitution services); or
- That uses pornographic, X-rated, sexually explicit keywords or images in video names, descriptions or listings.
Informational site for a strip club (not including nude imagery);
Informational site for an adult store (not including nude imagery);
Nude imagery as it pertains to art (e.g. statue of David);
Nude imagery as it pertains to the medical field (e.g. breast before and after for a breast cancer specialist).
Web Stores. You are responsible for ensuring that any product posted for sale in your Web Store is in compliance with all applicable laws and regulations where your items can be purchased. We reserve the right and sole discretion to determine whether the sale of any particular item is illegal or otherwise prohibited, and to ban the sale of any prohibited item(s) and/or cancel your Web Store Service. Prohibited items include, but are not limited to, the following:
- Illegal items and/or items that encourage, promote, facilitate or instruct others to engage in illegal activities;
- Controlled substances and illegal drugs (including prescription drugs), items used to manufacture controlled substances and illegal drugs, and drug paraphernalia;
- Pornographic websites and services (pornography includes the use of nude imagery when not associated with artistic or medical purposes); this excludes stores selling adult toys (but providing images of the toys being used is prohibited);
- Credit or debit cards (active or inactive), Government IDs;
- Domain names;
- Sites selling stolen or unauthorized items, including counterfeit products, copies of movies (VHS, DVD, etc.), software, or third-party trademarks;
- Products that have been recalled by the Consumer Product Safety Commission.
SEO Services. We reserve the right and sole discretion to determine whether the content and keywords of a site are illegal, prohibited, or otherwise not appropriate, and to cancel your Services. The promotion of the following is not allowed and includes, but is not limited to, the following:
Counterfeit Goods: We do not allow the promotion of counterfeit goods as they mimic the brand features of the product in an attempt to pass themselves off as a genuine product of the brand owner.
Dishonest Behavior: We do not allow for the promotion of products or services whose purpose is to enable users to mislead or deceive.
Online/Offline Gambling: We do not allow the promotion of offline or online gambling or the instruction of gambling. Capitalizing on sensitive events: We do not allow the promotion of content that may be deemed as capitalizing on or lacking reasonable sensitivity towards a natural disaster, conflict, death, or another tragic event.
Hatred & Intolerance: We do not allow the promotion of content that incites or endorses hatred against others. Content that inappropriately discriminates against a person or group or that seeks to intimidate, exploit, or humiliate others.
Shocking content: We do not allow the promotion of content containing violent language, gruesome or disgusting imagery, or accounts of physical trauma. Content containing gratuitous portrayals of bodily fluids or waste. Promotions containing obscene or profane language or content that are likely to shock or scare.
Threatened or extinct species: We do not allow the promotion of content that may be interpreted as trading in or selling products derived from threatened or extinct species. The promotion of the following is allowed with restrictions:
Adult Content: We restrict the promotion of adult-themed content or services to only allow sites with wholesome themes that are not sexual in any way.
Alcohol: We restrict the promotion of alcoholic beverages to only allow for the legal and responsible use of alcohol.
Dangerous Knives & Swords: We restrict the promotion of knives to only allow for the legal and responsible use of knives or swords, or the use of defense, collection, recreation or sport.
Explosives: We restrict the promotion of products or the instruction of products that are designed to explode and could cause damage to nearby people or property to only allow for simple fireworks or model rockets.
Guns & Parts: We restrict the promotion of guns or gun parts to only allow for the legal and responsible use of guns or gun parts.
Other Weapons: We restrict the promotion of weapons to only allow for the legal and responsible use of weapons.
Abortion: We restrict the promotion of abortion-related products or services to only allow for non-profit information or consulting websites.
Pharmaceutical Supplements: We restrict the promotion of non-prescription pharmaceutical substances to only allow for those that follow local laws and industry standards.
Political Content: We restrict the promotion of political candidates, parties or content to only allow for content that doesn’t violate any other areas of our guidelines.
Tobacco-Related Products: We restrict the promotion of tobacco and tobacco-related products to only allow for the promotion of quitting smoking.
Social Media Management. Since every Social Media Management package includes Facebook ads, we are unable to service any sites or businesses that are not in accordance with Facebook’s advertising guidelines. For a full list of prohibited and restricted content, see Facebook’s Advertising Policies.
OWNERSHIP OF CONTENT AND DESIGNS
For this section, “Design” includes the delivered product of the Website Design, Webstore Design, and Logo Design Services as described above.
By submitting content for your Design to us, you grant us an unrestricted license (i) to use the content for the purpose of creating your Design, and (ii) to display screenshots of your Design online, in marketing materials, or in any other manner we desire.
Upon completion of your Design, we agree to transfer all rights and ownership of the Design to you. However, software and third-party content and programs are never transferred to you and remain under copyright of their respective owners. Further, ownership and copyright of all templates and themes available to us in creating your Design, including all applicable source code, remain with us and are not transferred to you.
Unless otherwise specifically provided in this Agreement, no right or license under any copyright, trademark, patent, or other intellectual property right or license is granted by this Agreement. We reserve all rights not expressly granted herein.
OTHER PRODUCTS AND SERVICES
The Services may include access to other of our products and services. If your Design plan includes an Email account and/or SSL Certificate, it will be your responsibility to set up those services.
If your Design plan includes an Online Store, we will set up that product for you as part of our Service. Your electronic acceptance of this Agreement signifies that you have also read, understand, acknowledge and agree to be bound by the Online Store/Quick Shopping Cart Agreement, which is incorporated herein by reference.
If your Design plan includes Search Engine Visibility, you may make a request in the Design Manager for us to set up that service for you in conjunction with your Design. If you make that request, then your electronic acceptance of this Agreement signifies that you have also read, understand, acknowledge and agree to be bound by the Marketing Services Agreement, which is incorporated herein by reference. To facilitate the setup of this additional service, you will be required to fill out an electronic worksheet providing the necessary information, setup, and details of configuration before we can complete the setup. Our set up and configuration of these services will use one month (one 30-minute block) of the Maintenance included with your Design plan. Once set up and configured, continued monitoring of the Search Engine Visibility service will be your responsibility.
THIRD PARTY IMAGES AND SOFTWARE
Definitions and Scope. As part of the Services, you may be allowed to use certain (i) photographs, illustrations, or other images (“Images”) and/or (ii) software, widgets, add-ons, plug-ins, or other applications (“Software”) developed, owned, or licensed by third-party providers as we may contract with from time to time. If the Images/Software are accompanied by or require consent to a license agreement from the third-party provider, your use of the Images/Software is subject to the terms and conditions of such license agreement, which are in addition to (not in lieu of) the terms and conditions of this Agreement.
Terms and Conditions Applicable to all Images/Software. You acknowledge and agree that (i) the Images/Software have not been sold or distributed to you; (ii) you may use the Images/Software only as part of the Services; (iii) you may not remove, modify, or obscure any copyright, trademark, or other proprietary rights notices that are contained in or on the Images/Software; and (iv) you may not modify, reverse-engineer, decompile, disassemble, reverse compile, create derivative works of or attempt to derive the source code from the Images/Software.
Termination. You are solely responsible for canceling your account by notifying your SATAweb Client Success team by phone or via your own online account access.
Privacy. We may provide your personal information to third-party providers as required to provide the third-party Images/Software. We reserve the right to modify, change, or discontinue the use of the Images/Software at any time, and you agree to cooperate in performing any steps necessary in connection therewith.
Limitations. We make no representations or warranties about any third-party Images/Software offered in connection with the Services, and expressly disclaims any liability or responsibility regarding the same.
Indemnification. You acknowledge and agree that you will protect, defend, indemnify and hold harmless us from and against any and all claims imposed upon or incurred by us directly or indirectly arising from your use or misuse of any third-party Images/Software. You acknowledge and agree that the providers of the third-party Images/Software are third-party beneficiaries to this Agreement for purposes of enforcing only their rights under this Agreement.
Additional Terms and Conditions Applicable to Fotolia. You acknowledge and agree with Fotolia’s Terms and Conditions of Use.
Additional Terms and Conditions Applicable to MapQuest. You acknowledge and agree that you will not (i) record, save, archive, store, create a database of or otherwise copy in any manner any map or driving directions (or any portion thereof) other than as may be necessary to generate such map or driving directions to view and print them on a temporary basis; (ii) sublicense, lease, rent, assign, distribute, repackage, rebrand, or otherwise transfer or disclose any map or driving directions to any third party; or (iii) cause, assist or with knowledge permit any third party to do any of the foregoing.
Additional Terms and Conditions Applicable to eBay. You acknowledge and agree that you will comply with the eBay Developers Program & API License Agreement. You acknowledge and agree that eBay owns all rights in the Developers Program intellectual property as described in the Developers Program & API License Agreement. Additional Terms and Conditions Applicable to WordPress. You acknowledge and agree to WordPress’ Terms and Conditions of Use.
TITLES AND HEADINGS; INDEPENDENT COVENANTS; SEVERABILITY
The titles and headings of this Agreement are for convenience and ease of reference only and shall not in any way be utilized to construe or interpret the agreement of the parties as otherwise set forth herein. Each covenant and agreement in this Agreement shall be construed for all purposes to be a separate and independent covenant or agreement. If a court of competent jurisdiction holds any provision (or portion of a provision) of this Agreement to be illegal, invalid, or otherwise unenforceable, the remaining provisions (or portions of provisions) of this Agreement shall not be affected thereby and shall be found to be valid and enforceable to the fullest extent permitted by law.
ENGLISH LANGUAGE CONTROLS
This Agreement, along with all policies and the applicable product agreements identified above and incorporated herein by reference (collectively, the “Agreement”), is executed in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, where permitted by law, the English version will control and prevail. Where the translated version is required to be provided to you and is to be considered binding by law (i) both language versions shall have equal validity, (ii) each party acknowledges that it has reviewed both language versions and that they are substantially the same in all material respects, and (iii) in the event of any discrepancy between these two versions, the translated version may prevail, provided that the intent of the Parties has been fully taken into consideration.
CANCELLATION AND REFUND POLICIES. (20 DAYS).
Our refund policy has been devised to define the situations under which SATAweb.com will provide a refund, the procedure for claiming a refund and the responsibility of SATAweb.com in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree to all the terms and conditions outlined in our refund policy.
Our refund policy works as below:
Within 20 days of the orders placed.
Refund not applicable to or for domain registration fees.
Refund not applicable for express service clients.
Refund not applicable for any delays out of our control.
- Refund not applicable once a website is completed.
In this case, any client who is not satisfied with our services we can provide a refund within 20 days from the date of the first installment. The refund will be made after deducting the service tax and the hourly charges for the work completed by us.
- The refund policy is not applicable if the required information for the successful completion of the project is not given to us at a proper time. If there is a delay or failure in the completion of the project due to improper communication from the client, it cannot be attributed to SATAweb.com.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, SATAweb.com is not liable to follow it’s delivery or refund commitments.
- There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Refund Policy for – Search Engine Optimization, Internet Marketing, and Social Media Optimization
Payments for Search Engine Optimization, Internet Marketing, and Social Media Optimization services are nonrefundable, and SATAweb.com does not issue pro-rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by SATAweb.com in initiating services. If a project is canceled or postponed, all monies paid are retained by SATAweb.com and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Refund Policy for – Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If the client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client, or until 15 days after the due date of payment not received. If the client paid for hosting account for 6 or 12 months ahead and cancels service before the plan expiration date, a refund may be given for the months not yet elapsed. If the client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A € 100 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Universal Terms of Service Agreement. In the event there is a conflict between the provisions of this Agreement and the provisions of the Universal Terms of Service Agreement, the provisions of this Agreement shall control.
SATAweb.com may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of the SATAweb.com website and all services after any such amendments automatically implies your acceptance of the same thereof.
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